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Latest update due to the governments new directive please note most of our staff are able to, work from home and are contactable by email.
If you do not have access to email you can leave a message on our answer machine at the office but there may be a delay responding to you. The email is our preferred method of communication.
In light of the current COVID-19 pandemic we wish to assure you that we have implemented a number of procedures to try to ensure the wellbeing of our team and anyone entering our offices.
We are monitoring closely all Government and Public Health England and all Local Health Authorities warnings and guidance
All team members will be contactable by email and are able to access all documents securely and remotely.
We are committed to maintain a full service to you while being socially responsible
We are open for business but until further notice all our offices are locked and we will avoid, where possible, face to face meetings and appointments.
Please do not come to our offices unannounced unless it as been agreed with the person dealing with your case, if needed documents can be dropped off but you will be asked to stay out side if documents are needed to be copied
We will arrange telephone meetings and correspond via email where possible.
Please communicate, where possible, by email and attach scans of any documentation requiring action.
Where necessary, due to illness or self-isolation, we will re-assign team members to ensure continuity and cover for all departments.
The situation around COVID-19 is changing daily and impacting our clients in numerous ways.
We are with you, ready to help, just email at any time.
Finally we are anticipating that there will be a large volume of calls and emails and we will treat these the same as normal post and will be dealt with in a timely manner but please be understanding if you do not receive a reply straight away or on the same day. Please do not send or make multiple emails or callst his would just delay getting to you quicker.